Conference Call Questions & Answers
What is 800 conferencing?
A conference service that provides a toll-free dial-in number for conference participants, usually with an 800, 855, 866, 877 or 888 prefix.
What is an audio conference?
A meeting over the phone that accommodates three or more people.
What is auto hang-up?
An optional feature that disconnects everyone from the conference call when the last moderator (host) hangs up the phone.
What is a conferee? (also known as participant, or guest)
A person who accepts an invitation to join and participate in a phone conference.
What is a conference dial-in number? (also known as access number)
The phone number used to access the conference bridge. Everyone — moderators and participants — dial the same dial-in number.
What is a conference passcode? (also known as PIN or access codes)
A confidential several-digit number that allows access to a conference bridge. Conference hosts have one passcode, and conference guests have another passcode. The host passcode code enables control of the conference with such features as muting.
What is an entry tone?
A sound alert, usually a beep, that indicates when someone has entered a conference call. Usually an optional feature.
What is an exit tone?
A sound alert, usually a beep, that indicates when someone has left a conference call. Usually an optional feature.
What is a flat-rate conference?
A conference service plan that provides unlimited use at anytime for a fixed monthly rate.
What is pay per use conferencing?
A conference call service that charges you for the number of minutes you use, rather than a monthly fee. If you don’t use the service, there is no charge.
What is an operator managed call?
A conference call that uses the services of a professional operator. According the client’s wishes, the operator may dial-out to all the parties and place them into the conference, or answer the incoming calls and/or collect information from conference guests. Operators can also assist with Q&A sessions.
What is an operator staffed call?
A conference call that uses the services of a professional operator. According the client’s wishes, the operator may dial-out to all the parties and place them into the conference, or answer the incoming calls and/or collect information from conference guests. Operators can also assist with Q&A sessions.
What is operator dial-out?
A conference call service that has a professional operator dial-out to all parties and who then places them into the conference call. This service is used for important, high-level, conference calls and is popular with law firms.
What is a fast conference call set-up?
The process of getting a conference call-in number and passcodes in 2 minutes to have a conference call very quickly.
What is a local conference number?
A phone number that conference call guests can use without dialing long distance. Also called “local access” conferencing. Guests can call local numbers throughout the U.S., enter their passcode, and be placed into the same conference call.
What is lecture mode?
Enables the conference host to silence (mute) all of the guests. This eliminates all background noise so everyone can clearly hear the host or the presenter.
What is a moderator?
The person(s) who leads the conference. Moderators usually invites participants, set the agenda and can control the technical aspects of the conference through telephone keypad commands. For example, muting the conference participants so only the moderators can be heard.
What is music on hold?
An optional feature that plays music for those who dial into the conference before the leader or hos arrives. This feature is used to prevent the actual start of the conference until the host gets there.
What is muting?
The process of silencing participants to enable conference leaders to speak without interruption or distracting background noise.
What is name announce?
An optional conferencing feature that records a participants name and then replays it to everyone when entering the conference.
What is pay-as-you-go conference calling?
A conference call service that bills conferencing usage on a per minute, per person basis, without contracts and minimum requirements. You only pay for the time you use after you use it.
What is reservationless conferencing?
A conferencing service that is available at anytime, without the need for reservations or operator assistance. Also known as on-demand or unattended conferencing.
What is Start-Video?
The brand name of 24Conference’s video and web conferencing service that enables those in the conference and connected to the Internet to see each other via desktop webcams, along with displaying PowerPoint presentations, spreadsheets and white boards for all to see.
What is a teleconference?
A meeting over the phone with three or more people using a conference bridge service.
What is a web conference?
A conference that includes both voice and visual conferencing. Participants can both see and hear an online presentation.
What is a webinar?
A combination of the words “web” and “seminar.” Webinars enable a number of participants to see a live or recorded presentation online.
How does a conference call work?
Two or more people dial-in to a conference number, enter their passcode, and begin talking. Conference call services provide the number and passcodes to use at anytime.