Author Archives: 24conference

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Alternatives to Free Conference Calling Services

 Some things don't last.  Thanks to recent court rulings and changes in government regulations, free conference calling services will soon be coming to an end.  Users will be looking for suitable alternatives.  While there are services like Skype that offer free (or close to free) conferencing for small groups, the fact remains, not everyone has a Skype account or access to a computer with speakers and a microphone.  The vast majority of business and non-profit conference users still prefer to have access to on-demand audio conference call services using their regular phones or cell phones. There are several alternative and popular conference services that provide high quality, 24/7 access, that you can consider.  24Conference.com specializes in the following services: Unlimited Fixed Rate Conference Calling:  For as little as $9 per month, you can get unlimited conferencing.  You keep the same call-in number and passcodes and use them over and over again, as long as you want.  This alternative will be as close as you can get to duplicating your free service.  Moreover, you'll also get the additional benefits of being able to monitor your calls online in real-time, and being able to download free recordings of your conferences.  All in all, it's a great deal for one low flat monthly rate and many former free conference users find this option the best choice.  Click on the Flat Rate link at the top of this page for more details — you'll see you have three call-in numbers to choose from. Per Minute Conference Calling:  Also known as pay-as-you-go, this service has a per minute rate and includes a toll-free access number option.  Currently (July 2013) rates range from 2.9 cents per minute, per person, to 6.9 cents, depending on your level of service and features.  For example, users of free conferencing services are accustomed to dialing a long-distance number to access their calls.  For business purposes however, you may enjoy the convenience and benefits of having a toll-free access number, especially if want to save your associates or customers the cost of a long distance call.  And you may also want recordings included in your service as well.  Click on the Pay as You Go link at the top of this page to get details. Professional Operator Dial-Out Conference Call:  Instead of having everyone call into a conference number, why not have our trained operators call them?  It's our top-of-the-line product and perfect for important conferences where you need the highest level of convenience and service.  Granted, it's probably not necessary for routine calls, but if you are having an important sales call, for instance, it's the perfect way to greet people and have them placed into the conference call.  The only thing they have to do is answer the phone!  Check out the Operator Conference Call link at the top of this page to get details.  You'll impress your colleagues and partners with the highest level of attention and service. Using Local Numbers for Conferencing:  There is another service that only costs 2.9 cents per minute, per user, and provides the exceptional convenience of having your conferencing guests dialing a local number.  We offer 53 local numbers across the U.S. and Canada including Washington, DC (202), New York City (646), Los Angeles (203), Chicago (312), and Houston (832).  In fact, your conference guests can each dial their respective local number and all end up in the same conference.  So your New York City guests can dial 646, while your Los Angeles guests dial 203, while conferencing.  It's much cheaper than providing a toll free number and you get the same excellent results!  Check out the Local Access link at the top of this page. Yes, the days of free conferencing are almost over, but you can take advantage of superior customer service, along with reliable and dependable technology, as you continue to collaborate and conference with your friends, working associates and clients. Give us a call at 877-254-2424 so we can find the right program you're looking for.   


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Dialing Local Number for Conference Call Service

Local dial-in numbers for conference calls are available in over 50 area codes throughout the United States and Canada.  You can see a list of the local call-in numbers below, or go to our Local Access Conference page here to get details.

Getting a local in-city conference call number provides several huge advantages, especially for businesses and non-profits that conduct much of their conferencing within a specific geographic or area code region.

1) There is no need to go to the additional expense of providing a toll free access number, because at half the cost, your guests can just pick up the phone and dial a local number to access the conference bridge.

2) Moreover, your guests don’t have to worry about long distance charges.

3) Another great advantage is that our system is integrated.  In other words, you can have one of your guests in Toronto dial the Toronto number, while another guest dials the Miami number, while another guest dials the Denver number — everyone ends up in the conference!  So no matter where your guests are calling from, they can all dial a local number and participate in the conference call.

4)  An included feature is Live Conference Viewer (LCV) which enables you to log online and monitor and control the conference in real time.  You can actually see who is on the conference by their Caller ID number.

Rates for the local access service are provided on a per-minute basis, with a pay-as-you-go format.  So, you are only charged for the time you use, when you use it.  And you are only charged AFTER your call, not before.  Currently the rate is a low 2.9 cents per minute, per person, which is substantially less than toll free or non-toll free conference services.

Call us at 877-254-2424 and let us show you just how easy it is to get started.

Alabama Birmingham 205-383-1331
Arizona Phoenix 602-753-0547
Arkansas Little Rock 501-712-4854
California Los Angeles 213-408-3699
Oakland 510-908-6000
Sacramento 916-588-1206
San Diego 619-354-3317
San Francisco 415-795-9869
Colorado Denver 720-452-7285
Connecticut Hartford 860-955-9219
District of Columbia Washington 202-800-9769
Florida Ft. Lauderdale 954-278-9887
Miami 786-233-6579
Orlando 407-205-0108
Tampa 813-444-0444
Tallahassee 850-391-1311
Indiana Indianapolis 317-559-0546
Illinois Chicago 312-273-1006
Maryland Baltimore 410-844-0110
Massachusetts Boston 857-444-0750
Michigan Detroit 313-355-5344
Minnesota Twin Cities 612-351-3079
Missouri Kansas City 816-654-6761
Nevada Las Vegas 702-359-0599
New York Albany 518-621-5609
Buffalo 716-332-3757
New York 646-517-0900
Syracuse 315-410-0850
North Carolina Charlotte 980-265-0485
Raleigh 919-348-4033
Ohio Cleveland 216-278-0003
Oklahoma Oklahoma City 405-694-4562
Tulsa 918-921-1556
Oregon Portland 971-269-1960
Pennsylvania Philadelphia 215-383-1381
Pittsburgh 412-430-0220
Tennessee Nashville 615-499-5838
Memphis 901-254-8710
Texas Austin 512-646-2999
Dallas 972-497-2519
Fort Worth 817-984-3079
Houston 832-280-0991
San Antonio 210-892-1414
Utah Salt Lake City 801-214-0073
Virginia Richmond 804-212-0717
Washington Seattle 206-406-0821
Wisconsin Milwaukee 414-877-5195
CANADA
Alberta Edmonton 587-557-1722
British Columbia Vancouver 778-775-1114
Ontario Toronto 647-872-9995
Ottawa 343-883-1933
Quebec Montreal 438-238-1455
Quebec City 418-478-2125

 


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Top 3 Conference Call Services Businesses Are Using Now

Businesses and non-profit organizations have been using conference call services for years.  Despite the plethora of options and technological advances, such as web and video conferencing, the fact remains that 95% of the conference calls that take place are done the “old fashioned” way — all the conference participants pick up a phone, dial a number and password, and start talking. What are the Top 3 conference plans being used today?

Here is a quick rundown on the most popular services and how they are billed, starting with #3.

3)  The third most popular conference call plan is Operator Managed Dial-Out, also known as operator assisted conferencing.  This is when the conference host provides the names and phone numbers of the participants to the professional conference service.  The assigned operator(s) then call each of the participants at the scheduled time and place them into the conference.  In other words, the conference participants don’t have to do anything except answer the phone.  This is the ultimate level of conference service available and used very often for important calls such as sales, investor and legal conferencing.  It costs more, but if professionalism is important to you and your guests, an operator managed dial-out call is what you’ll want.

2)  The second most popular conference service is the flat-rate unlimited conference calling that provides you unlimited usage for a fixed rate every month.  You can use it all the time, or not at all, and still pay the same monthly flat rate.  This is an ideal solution for heavy conference users who are looking for a reliable conferencing program that provides both high quality and dependability.  Rates have gone done consistently over the years and users can enjoy the benefits of audio conferencing with inexpensive budget-friendly plans.  Flat rate web conferencing is also available.   It should be noted that flat rate services do not include toll free access numbers.  As such, it is a preferred plan for internal corporate calls, particularly if the company has a free long distance calling plan bundled with its local service.  Also, remember that calls placed with cell phones won’t incur any long distance charges as well.

1)  The #1 most popular conference call plan businesses are using today?  Unquestionably, the most popular plan offers the per minute, pay-as-you-go conference call format.  You pay a per minute rate, per person, and you have a choice of getting either a toll-free call-in number, or a non-toll free number.  Most businesses choose a toll free number for the convenience of their customers and because it looks more professional.  How do you calculate the cost?  It’s easy.  As an example, 20 people on the conference for 10 minutes equals 200 minutes.  If the toll free service is 4.9 cents per minute, you multiply that by 200 and get $9.80. There are a number of complimentary features, including free downloadable recordings, that are included with your service.

None of the above services are free.  While free conferencing services have supported a substantial amount of traffic for years, the fact remains, most businesses have preferred using paid services because of features, capacity and customer service factors.  Moreover, recent changes in federal regulations and court rulings will be forcing the free services to begin charging.  In other words, the days of free conference calling will soon be over.

Most corporate conferencing demands a feature-rich service, reliable and high quality on-demand availability, and professional and dependable customer service.  24Conference.com is proud to offer all of that, and more!  We look forward to serving you.


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Canadian Conference Call Service Includes Toronto, Montreal

If you are looking for a Canadian conference call service that offers “local” dial-in numbers across Canada, we can help you.  Here is a list of our current Canadian call-in numbers — all part of our pay-as-you-go service and provided to you at the incredibly low rate of just 2.9 cents per minute/per person.

Toronto, Ontario, local conference call number:  647-872-9995

Montreal, Quebec, local conference call number:  438-238-1455

Ottawa, Ontario, local conference call number:  343-883-1933

Vancouver, British Columbia, local conference call number:  778-775-1114

Edmonton, Alberta, local conference call number:  587-557-1722

Quebec City, Quebec, local conference call number:  418-478-2125

Just click here to learn more or sign up quickly.  Or give us a call today at 877-254-2424 and we can get you set up quickly at no cost, and with no monthly minimums. We stand ready to assist you in designing a program that best meets the needs of you and your guests.

Better yet, we have more than two dozen local numbers in the U.S. that can be used to connect all of your guests throughout the U.S. and Canada.Your conference guests can all call the number closest to them and they will all end up in the same conference.  In other words, one of your guests can call the Toronto number, and another guest can call the Montreal number, and they will both be placed in the same private conference.

This is a great and convenient way to have your Canadian conference participants enjoy the benefits of dialing into a reliable and low cost conference bridge, without the need of dialing long distance into the U.S.  It’s especially useful for those who are calling from their cell phones because they would be unable to dial into a U.S. conference bridge unless they subscribed to international service which can be expensive.


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How to Fix Bad or Poor Quality Conference Calls

Looking for some solutions for poor quality conference calls?  Here are several easy fixes to remedy bad quality conference calls.

1)  The biggest culprit these days involves VOIP (Voice over Internet Protocol) phone connections.  If you are using an Internet provider to give you phone service, that could be the problem.  Here’s the fix:  Ask your Internet provider to boost your QoS (Quality of Service) setting to allocate additional bandwidth to your phones.  While digital and analog technologies are completely different, the higher the bandwidth setting on your phones, the better they will be able to match the quality of your landlines and cell phone connections.  However, please remember that it will be a long time before VOIP connections will be able to provide you the same quality as an old-fashioned fiber-optic landline connection.  VOIP service is less costly, but with telecommunications, you get what you pay for.

2)  Having a hard time getting into the conference because your passcodes aren’t accepted?  That usually happens for two reasons.  First, you are inputting your passcode on a speaker phone.  Or again, you are on a low bandwidth VOIP connection.  The conference bridge is unable to detect the slightly different DTMF (tones) that it normally hears from a landline phone.  Increasing your bandwidth and boosting your QoS settings usually resolves the issue.

3)  If you are experiencing echoes in your call, makes sure that you eliminate “feedback” by having each caller in a separate room or location.  Another issue could be using a conference speaker phone that “hears” itself from another nearby phone.  99% of the time, echoes or weird noises are not the fault of the conference bridge.  The problem is with the signals the conference bridge is receiving from those who are calling in.

4)  Are you hearing static?  It could happen when your lines get physically wet after a rain storm.  Or it could be a loose phone cord somewhere or an issue with a cordless phone.  Believe it or not, there was situation where a squirrel had started chewing through some outside phone lines and caused considerable static.  A call to your phone service provider might be necessary to check your lines.

5)  There are times when a conference participant will have a bad cell phone connection.  They could be in a bad reception area, or get cut off if traveling through a deadzone.   A conference bridge will only pass along what it hears, and if there is a bad connection, a moderator can “mute” the call so that it doesn’t contaminate the entire conference.  The highest quality can be achieved when all your hosts, or moderators, use landlines and then the conference is placed in “lecture mode.”  That will instantly silence all of your participants and any background noise that they are inadvertently passing along to the whole conference.  Your hosts will be able to converse while your participants listen.  Of course, you can toggle out of lecture mode anytime you want to enable everyone in the conference to participate in the discussion.

At 24Conference.com, we continue to strive to provide you the highest quality conference calls available.  We use the latest technology and are constantly upgrading and improving our systems to bring you reliable, steady and dependable service.

If you are having conference quality problems, give us a call at 877-254-2424 and we’ll do our best to help you.  You have nothing to lose by trying us out, and maybe you’ll discover what a conference call SHOULD sound like.


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Conference Bridge Hosting: Tips on Getting Started

 The bottom line on conferencing:  You can hire a conference hosting service for far less than what it would cost you to buy and maintain your own conference bridge equipment and hardware.  Here are some rules of thumb: 1)  If you are small to medium size company or association (less than 500 employees/members), your best bet is to retain the services of a reliable provider (like us) to give you secured access to one of our conference bridges. 2)  If you are a large enterprise and do a lot of conferencing, then yes, you should look into renting or buying your own conference call hardware.  (We can help you with that, too.)  However, when you consider telecommunication line costs, staff time, and maintenance, chances are you'll find outsourcing your conferencing is still less expensive.  It boils down to how you want to use your staff resources.  More often than not, you'll want your staff and associates spending their time on your business, and not trying to manage being in the conference call business. Getting started to retaining the services of an conference bridge hosting service is easy and only takes a few minutes.  For the sake of example, let's say you wanted to retain our services here at 24Conference.com. Here is the process: — Decide what kind of conference service you want?  Pay as You Go, or Flat Rate Unlimited?  Toll-free access, or non-toll free access?  Reservationless (you can conference on-demand, anytime) or Operator Managed (we call your participants for you and place them into the conference call.)  You can research all the alternatives, rates and features, by checking out the links at the top of this page. — Once you decide, you can call us at 877-254-2424, or you can fill out the online order forms.  There is no set up charge and no long term contracts.  You use your service month-to-month, and we charge your credit card accordingly. — When your order is received, we will set you up, usually within 30 minutes.  You will get an email with your conference call-in number, along with a set of two passcodes — one for the host/moderator and the other for your guests/conferees.  You'll also receive simple instructions and control functions.  You can start using your conference service immediately once you receive your email.  Just have all your guests call the access number and use their passcode when prompted.  Remember, everyone has to use the # sign after inputting their 7-digit passcode. It's that simple, so don't think that conferencing is complicated or confusing.  Let us know how we can help you enjoy the benefits of phone conferencing and collaboration by using our conference bridge hosting service. 


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How to Keep Your Conference Calls Confidential and Secure

Here are the top ways we try to help our clients keep their conference calls confidential:

1)  We use long 7-digit passcodes followed by the # sign.  7-digit codes are much harder to hack than traditional 4-6 digit codes.

2)  While you can use the same passcodes over and over again, it’s not a bad idea to change them every now and then.  We are happy to give you new codes on request at no charge.  (We provide you a host/moderator passcode, and a separate guest/conferee passcode, and send you reports on the usage of all the passcodes in your account.)

3)  Be careful giving access to your host/moderator passcodes.  If you think there has been a breach of security, just give us a call at Customer Service at 888-239-3969.

4)  The best way to keep a conference call confidential is to not have any passcodes at all.  By using our top-of-the-line operator service, we can call each of your participants directly and put them into the conference.  It is virtually impossible for an outsider to gain access to that private call, because the only people who can enter are the people we call.

Maintaining a confidential and secure environment has more to do with common sense than anything else.  Chances are you know the people you can trust with your passcodes.  Be careful and vigilant with the others.


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Audio Teleconferencing Services Include Pay As Go You Plans

Audio teleconferencing services are proving to be extremely valuable for business organizations and non-profits that are looking to save time and money communicating with associates, customers, prospects and membership. In fact, audio teleconferencing is probably the simplest, easiest and fastest way to see immediate savings in increased productivity, faster decision making, and reduced travel and meeting costs. There is no ramp up time or investment, because the savings begin the minute you pick up the phone to start a phone conference call. Best of all, you don't need any special equipment or hardware to get started. Setting up an audio teleconference service can be done in a couple of minutes. There are several different kinds of audio teleconference services and you need to pick out the right one for you. "Pay as you go" audio conference plans are popular because you only pay for what you get — no more or less. They are based on a per minute rate per person. In other words, 10 people on an audio conference for 10 minutes would equal 100 minutes. If for example, your toll free conference number was charged at 9 cents per minute, your cost for 10 people on the conference for 10 minutes would be $9 (100 minutes times 9 cents.) There is usually a slight premium paid for the advantage of using a toll free service, versus a non-toll free service. But either way, pay as you go plans offer audio conference users many benefits. Another alternative, if you are a heavy and consistent user of audio conferencing, is a flat rate conference service that provides unlimited usage for set amount every month. For example, you could pay $29 a month for all your conference needs, and you would pay that flat rate whether or not you actually used the service. It can be extremely cost effective, however, the only catch is that the service does not provide an 800 conference number. Everyone who has to call into the bridge uses a regular non-toll free number. (Of course, if you have free long distance bundled with your local service, or are calling from a cell phone, you would not incur any expenses.) All in all, audio teleconferencing has become a valuable addition to a suite of outsourced business solutions that have revolutionized the way people do business and communicate. Add in web and video conferencing, and you have created a new virtual environment where you can not only talk to colleagues and customers, but see and interact with them as well. Technological breakthroughs continue to make the world flatter and more accessible and those businesses and organizations that use cutting edge communication tools to improve their productivity and work flow will reap the greatest rewards. For more information about audio teleconferencing and pay as you go conference plans, give us a call.  We look forward to serving you.


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800 Toll Free “Pay As You Go” Conference Calling

Toll free “pay as you go” conference calling is the most popular way businesses and organizations collaborate with colleagues and customers.

It’s easy, simple, convenient, and the fastest way to get everyone on the same page.  There are other conferencing systems and techniques that come with more bells and whistles — things like web and video conferencing — but the staple of today’s modern American office is still simple basic phone conferencing.  Everyone just picks up the phone wherever they are, dialx in, keys in the PIN code, and that’s it.

Popular with business and non-profits

Pay-as-you-go conferencing is also a straightforward and standard billing model that has proven to be popular with businesses and non-profits.  The reasons:  There are no long term commitments.  No monthly minimums.  No set up fees.  And best of all, you just pay for what you use — no more or less.

Moreover, you don’t have to pay anything until after you use the conference service.  While there are conferencing plans that enable you to pre-pay by purchasing a certain number of minutes, pay-as-you-go is preferred by those who only want to pay for what they use — no more, or less.  It’s an ideal way to automatically reduce expenses during slow months or periods of time when conference is seldom or just occasionally used.  If conference calls spike, then it would indicate that business is on an upswing and conferencing costs are in line with company revenues.

Non-toll free is also available

Also available is non-toll free conferencing, mostly used for internal company calls when having a toll free number is not necessary for the convenience of customers or prospects. You can also pay-as-you-go for non-toll free on a per minute basis, or get a “flat” or “fixed” rate account that provides you unlimited usage.

So why is toll free, pay-as-you-go, phone conference calling winning over so many customers?  First and foremost, it presents your customers or prospects a professional image of your company and shows that you are serious enough to provide them a toll free number, at your expense, to speak with them about your products and services.  Second, competitive rates have made it very affordable and you can get toll free for less than the price of a long distance call several years ago.  And third, you only pay for what you use, after you use it.  You are never in any risk for buying minutes that are unused or can’t roll over.

All indications point to the continued popularity of per-minute toll free phone conferencing throughout the United States and Canada. For more valuable information about 800 phone conference calling, click on our service page here.


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Flat Rate Teleconference Services Offer Real Value

The biggest contribution teleconferencing brings to the table is saving time and avoiding travel costs.  Chances are you can accomplish the same thing over the phone, as you can in person.  Our flat rate teleconferencing service is soaring in popularity as businesses and organizations are looking for new ways to cut costs and improve productivity.

As consumers demand more affordable pricing for goods and services, the more companies will offer discounted prices. In the telecommunications industry, conferencing providers are now offering their customers flat rate teleconference services.

People choose flat (also known as fixed rate) teleconferencing because it offers unlimited usage.  In a nutshell, you can now conference with clients and colleagues for as long as you want, 24 hours per day.  Another great benefit is that you don’t have to worry about changing your assigned passcodes, which can be rather confusing.

At one time, teleconferencing was a big expense for entrepreneurs and smaller companies because conferencing is traditionally billed on a per minute basis.  The more you used, the more you paid.  But with flat or fixed rate conferencing you can save between 60-90% and avoid per minutes fees.  This new twist enables you to budget your costs every month with an extremely low monthly rate, without having to worry about a long term contract.

Here are a few reasons why many business owners are choosing flat rate teleconferencing and what you should look for when signing up for a service.

– No per minute conference call costs.  Pay one flat rate per month.

– No reservations required.

– You can use it 24/7.

– Make an unlimited amount of conference calls per month.

– You can record your conference for free.

– Automatically prepay monthly with a credit card (no bills).

– Maintain the same PIN codes as long as you desire.

– Options include music on hold, incoming and outgoing beeps, and auto-hang up.

– Choose “name announce” to identify incoming callers available.

– No set up fees or termination fees.

– Advanced fiber optic connections.

Some of competitors advertise great rates but there’s a catch — you have to commit to a 1 to 2 year contract and if you decide to discontinue their service, you’ll be charged a termination fee.  Beyond that, another great advantage is that you don’t have to order equipment and software or hire someone to install services.

You can sign up online and start conferencing today.  Most of all, you don’t have to be a technology expert to get started because our teleconferencing services are user friendly.

Flat rate and fixed rate conference call services can save you a bundle, especially if you’re on a budget.

Give us a call at 877-254-2424 to get more information about flat rate teleconferencing, or any number of our other cost-effective conferencing services.