Author Archives: 24conference

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How to Set Up a 10, 15, 20, 25 Person Phone Conference Call

You can easily accommodate multi-person conference call of 10, 15, 20, or 25 people.

Setting up an account is easy and if you are corporation, business or non-profit, you can have your first conference call today.  You have a variety of options and features to choose from so it’s not difficult to find the right plan that not only fits your budget but also meets your needs.

Here is a quick checklist of things you should look at:

1)  If it’s important for you to have your participants dial a toll-free number then you should look at our Pay As You Go conference service.

2)  If toll-free service is not important, and your participants don’t mind dialing a long distance number to get into your conference, then you should check out our pre-paid Flat Rate Teleconferencing Service.  That gives you unlimited talking minutes every month for a fixed rate.

3)  If your participants are from large cities, we have over 100 local dial-in numbers across the U.S. and Canada.  (For example, your New York City participants can call a New York City number, while your Houston participants can call a Houston number — everyone will end up in the same conference call.)  This provides a tremendous convenience and is very cost effective.  It’s called our Local Access Conferencing Service and users report that is has dramatically cut their conferencing costs.

On the upper right side of this page, you’ll see links to our various conferencing services.  Regardless of which one you choose, you can have full confidence that once you set up your account in a few minutes, you’ll be able to have any number of people participating in your conference call — be it 10, 15, 20, 25, or even more — and who will join you in your collaborative efforts to get more accomplished in less time.

Let us know how we can help.  Call us at 877-254-2424 anytime and find out first hand how a professional conference call service can change the way you do business, for the better!


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Surveys by Phone: Polling with Automated IVR

Telephone surveys using IVR technology can automate polling campaigns and are becoming the gold standard for gathering data very quickly and inexpensively for companies and political groups interesting in learning the latest trends and developments.

Our sister company, Monarch Broadcast Messaging, offers an automated phone survey service, which enables you to get polling results without the need or expense of getting special equipment, software or phone lines for your project.

Monarch Broadcast provides a turn-key service and the infrastructure is already set up and ready to go on demand.  As a Monarch client, you only need to provide the list of phone numbers you want polled, and then a list of questions with multiple choice answers.

As an example, your questions could be formatted as such:  “When it comes to choosing a retirement home, what are you looking for?  For sunny and nice, press #1.  For cold and miserable, press #2.  For “I’m never going to retire,” press #3.

Not only are automated phone surveys easily assembled and executed, but they are a fraction of the cost of using live agents to conduct personal interviews.  Telephone surveys with IVR can also generate more results in much less time.  Actually, there is no comparison on a cost basis since automated “push” or “reach out” technology is dramatically more efficient than utilizing humans to do the same thing.

Better yet, companies, non-profits and political organizations, don’t have to purchase any expensive software or equipment, or set up expensive phone banks to implement an effective phone survey program.  Phone surveying can be done in the cloud and can be purchased as a service on an as-needed basis.  Set-up costs are very small and campaigns can be implemented within hours with results immediately available in real-time.

The most popular application for phone surveying is for compiling instant polling data for political organizations and candidates.  Campaign surveying can provide valuable data that can used immediately to formulate long or short term strategies.  For example, you can determine quickly what the hot button issues are in a campaign, and what the strengths and weaknesses are in the opponent and in your own campaign.  It’s important that your campaign can turn on a dime when circumstances and issues change.

Automated phone surveying is the fastest, easiest and least expensive way to accurately judge your campaign’s progress.  Monarch’s professional staff can help you design and implement an effective survey and polling program that will enable you to act on the latest “pulse” from your customers or constituents.

Give Monarch a call at 888-387-8636 to discuss all your automated surveying options.


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Brazil Conference Call Service Provider: Access from South America

We can provide you a Brazil conference call service that would enable participants in Brazil to dial a toll free number to access a conference bridge in the United States.

Other parties in the U.S., or from around the world, would be able to access the same conference by dialing a different toll free or non-toll free numbers.

Because Brazil is a major market, teleconferences involving business deals, agreements and transactions are on the increase and expected to rise dramatically in the next 5 years.

If you are interested in ordering the Brazil service, just go to our International Overseas Conference Call page and sign up with a notation at the bottom of the order form that you want to have a “Brazil toll free number included” in the order.  We’ll take care of the rest.

The rate to host a conference call and offer Brazilian participants with toll-free access is 27 cents (U.S.) per minute, per person.  Callers in the U.S. can call toll free into the same conference bridge for only 6 cents per minute, per person.

If you want to have our professional operators call your participants and then place them into your conference, the cost is only 24 cents per min, per person.  The service is easy and free to set up and is provided on pay-as-you-go basis.  Your credit card is charged after you complete your call.  There are no monthly minimums and you can cancel the service at any time since there are no long-term contracts.

Doing business with Brazil just got a little easier and convenient.  So if you are looking to put that next deal together, get your conference bridge service and have your first call today.


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Telephone Town Hall Service: Political, Non-Profit and Corporate Outreach

You can learn more about telephone town hall meetings at our sister-company, Monarch Broadcast Messaging.

Telephone town hall services are provided to candidates, office holders, non-profit organizations, and corporations, to reach out to thousands of people simultaneously.  It is the only interactive technology available that can mass-invite and accommodate large numbers of people to participate in a super-teleconference.

Town hall teleconferences bring the benefits of live interactive town hall meetings to the comfort of homes and offices.  Rather than a physical town hall meeting that involves scheduling, reservations, and traveling for all participants, a telephone town hall meeting can be set up easily using advanced teleconferencing technology.  The service is used by elected officials and candidates who are interested in staying in touch with the voters and by non-profits to inform their membership of latest news and to take questions about policy issues and developments.

Targeting your audience

The advantage of the service is that it can be set up quickly, easily and everyone can participate, regardless of the weather, without leaving the comfort of their home or office.  The teleconference can invite individuals who use both landline or cell phones and includes several optional features such as Q&A and instant polling capabilities.  While physical town hall meetings have a limited seating capability, seating at most several hundred people, telephone town hall meetings can accommodate anywhere from several thousand to upwards of a hundred thousand people at a time.  It is the only technology that has the ability to interactively connect that many people at once. Not only does the technology provide a tremendous convenience for the leaders and listeners, but the leaders can select and target the exact constituencies they are interested in engaging.

For instance, a leader who is interested in discussing issues that involve senior citizens, can set up the town hall teleconference to call only senior citizens.  Invitations are sent out by phone calls which are automatically delivered by the thousands every minute.  Those who answer the phones at home receive a recorded message that invites them to participate and join the teleconference by pressing their keypad.  If they are not interested, they can just hang up.  The entire process is opt-in, and leaders can effectively get tens of thousands of interested participants on the teleconference in minutes.

Calling out to invite participants

The telephone town hall conference starts when the system begins dialing the phones numbers on your call list.  Each recipient hears a brief recorded message that invites them to your teleconference.  Should they choose to participate, they only need to stay on the line to be put into the conference.  For calls that go to voicemail, rather than a live answer, your recorded message will be left indicating the nature of the call.

Interactive: Q & A

Your participants can press “0” to indicate they would like to ask a question, and they will be put into a question queue.  You will be able to see the name and location of every individual in the Q&A queue, and will control who and when they will talk live and be heard by everyone on the call.  Should you need  information about the question topic, a member of your team can momentarily pull the caller out of the conference to get additional information, and then return them to the teleconference.

Instant polling and surveys

You also have the option to conduct a survey or poll with everyone on the teleconference, by posing questions and having participants input their answers by pressing keys on their keypad.  (For example, “If you are in favor of lower taxes, press #1.  If you are in favor of higher taxes, press #2.)  Response results are immediately available to you, and also recorded in a database record for each participant.

Additional follow-up

Any individual that didn’t get the opportunity to ask their question can be transferred to voicemail, at your discretion, to pose their question or leave comments.  Those messages and the appropriate contact information are recorded and sent to you or your designated representative for further action.

No hardware or software to buy

The system is already in place so there is no need to buy any hardware of software to begin using the service and there is no set up fee.  It’s all done online and billing is done on a pay as you go basis and there are no overhead or maintenance costs. Telephone town hall services will continue to grow in popularity because it is the best way to reach thousands of people instantly at a fraction of what postage would cost to send direct mail. But more importantly, you can actually stay ahead of the informational curve and get the proper information out those people whose opinions count, while interacting with them in personal way.  At present, it’s the best way to establish a relationship with your constituents and/or members.

For more information on telephone town hall services call 888-3878636, or visit the service page here.


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Cost of Conference Calls: How Rates and Plans Differ

The cost of conference call services can vary dramatically depending on the kind of service you use.  There are a number of different services available ranging from the top-of-the-line operator managed calls to flat and fixed rate conferencing.  That’s why it is important to determine what plan works best for you.

At the top of this webpage, you’ll see several different conference services and each of those pages will display the rates for that service.  However, the information below can give you a starting point when it comes to choosing a phone conference call service:

IF you do a lot of conferencing and it is not important for you to have a toll-free dial in number then your best conferencing bet is to use Flat and Fixed Rate Conferencing.  This will give you unlimited conference calls for one low flat monthly rate — as low as $9 a month.  You can talk as much as you want, anytime you want.

IF having a toll-free access number to your conference is important because you will be using it for prospects or customers or external associates, then you are best advised to use the Toll-Free Pay As You Go Service.  The cost of this is 4.9 cents per min./per person and you are only billed for what you use, when you use it.  It provides the convenience of a toll free number.

IF you are an occasional user and a toll-free access number is not important to you, then you should get the Non-Toll Free Pay As You Go conference option.  Everyone on your call will dial a non-toll free number (just a regular long distance number) to get into the conference.  This is very popular since most everyone has free long distance on their cell phone, or residential phone.  Most work places have free long distance bundled with their local service as well.  So, there is no reason to pay more for a toll free numbers if a regular non-toll free number can work as well.

IF are in a large city and most of your conferencing is done with people in the same city, or another large city, you should consider a conference call plan that enables you to dial a local number.  For example, your people in New York City could dial a New York City conference number, and your people in Los Angeles could dial an LA number, and everyone would end up in the same conference.  This is a very convenient and cost effective way to connect with people — much less expensive than using a toll free numbers.  It’s called Local Access Conference Calling.

IF you have an important conference call coming up and/or you are using it for a legal deposition or law firm, you may want to get an Operator Managed Conference service that provides the highest of quality and convenience.  You and your colleagues don’t have to call in — in fact, we call you.  Our trained professionals will call each person on your list and place them into the conference call at the appointed time.  Our operators can also introduce each person as they are placed in the conference. Again, this is for high-level and high profile conference calls where you need the best service available in the conference world.

That is a quick review and summary of conference services and why the conference rates and prices may vary widely.  The key is to find the best service that meets your particular needs.  We are always available online or on the phone to help you with your options to insure that you are getting the right service at the right price.  Give us a call at 877-254-2424 and let’s get you set up for your first conference call today.


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Free Conference Doesn’t Work or Isn’t Working?

Are you using a free conference call service that isn’t working?  There is a good chance your phone service, like MagicJack, Google or another carrier, is blocking the calls because they don’t want to pay extra fees to the smaller phone company that is receiving the calls.  The federal government has allowed the smaller phone companies to charge the larger phone companies for incoming calls.

The problem is that there are many phone carriers who offer free long distance service, and if they are offering you long distance for free (or next to nothing) then they are unable to pay fees to deliver your call to the smaller phone company.  The business model simply doesn’t work and you, as a customer or user, will not be able to complete your call.

So, as they say, you get what you pay for, and nothing rings more true in the conference call business.  If you are looking for a reliable conference call service, particularly if you are using conferencing for business, then your best bet is pay for one that can guarantee your calls will get through easily and dependably.  Our Pay As You Go conferencing service may fit the bill for you.  Better yet, you only pay for what you use and access is guaranteed.  Check it out!


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Web Conferencing (Webinars) Gets Top Recommendation

Businesses and companies have always been looking for new and innovative ways to hold meetings and relay information.  Thanks to the Internet, many companies have found multiple ways to communicate effectively and efficiently.  Obviously the most common communication method is through email.  Recent web conferencing has also become quite popular as a way to hold meetings and collaborate between a group of people.

The best way to provide a visual presentation to a scattered audience

The principle behind web conferencing is really quite simple.  Just as in a real meeting web conferencing allows everyone at the meeting to see and hear everything that is happening.  Web conferences are generally controlled by a single person on a computer but beyond that basically as many computers or participants can be included. Obviously web conferencing is not the first interactive meeting system.  Prior to web conferencing, conference calls were used exclusively to collaborate.  Web conferencing has basically become a supplement to regular conference calls because it allows everyone involved to not only hear what is going on, but also see visual presentations as well.

“Webinar” is a combination of web conferencing and seminar

Web conferencing is completely controlled by whomever is the host so basically anything is possible during a web conference.  (The host can “share control” with any number of people.)  One specific type of web conferencing has become quite popular recently — the Webinar.  The name “webinar” is simple — it is a combination of web conferencing and seminar.  Obviously webinars are often used as teaching or informative tools.  Webinars have become a popular way to teach employees about new things in the workplace because they make it possible to show a large group of people something all at once.

Perfect for training and showing slides or PowerPoint presentations

No matter the purpose or message involved in a web conference there are plenty of benefits.  Previously, many companies were forced to send training managers or employees around the country to train others on how to use a new system or technology.  But thanks to the development of webinars and web conferencing it is now possibly to relay this information entirely through the Internet which saves time and money for the company.  Web conferences are often recorded as well so the valuable information relayed can be replayed or reviewed if the need arises.  Depending on the type of web conference chosen there are also a few more benefits to web conferencing.  Our web conference program, as an example, allow slide shows or other visual aids to be shown.  Web conferences also allow viewers to communicate with the presenter which creates a more intimate meeting feel.  This communication can be used to ask questions for clarification or simply to find out more information about whatever the speaker is saying.  Web conferencing has made some major advancements when it comes to business meetings.

Overall the evolution of web conferencing and webinars has been astounding.  Web conferencing became popular as the Internet began to expand and at this point nearly all businesses use web conferencing in one way or another.  When it comes to long distance meetings web conferences truly are the best way to get things done.  Written by:  SMS survey


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International Toll Free Conferencing Rates

Here are the new international toll-free conference call rates which enable you to call from these countries into our conference bridges.  Easy, convenient and yes, a very nice professional service to offer your associates, customers or prospects.  The rates are in U.S. cents per minute and are for reservation-less conferencing which is available 24/7 on demand.  Operator assisted calls (when we dial out to international countries) are priced higher.

Cents per minute (U.S.)

Austria  20

Belgium   18

Brazil  27

China  30

Denmark  17

France  16

Germany  16

Holland  18

Ireland   18

Italy  17

Japan  18

Mexico  22

Poland  24

Spain   16

Sweden  17

Switzerland   21

Taiwan   30

Thailand  33

UK  14

We provide toll-free call-in numbers from dozens of other countries.  Check out our international overseas conference call rates here.


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Get Rid of Those Annoying Ads on Conference Calls

Annoying advertisements on conference calls can be intrusive.  That’s why we don’t do it.  In fact, we think the whole idea of placing advertisements on conference calls is very inappropriate — especially if you are using a conference call service for prospecting and sales, or customer support.

These ads are used to generate revenue for conference call companies that offer their services for free or next to nothing.  They probably think that it’s a small price to pay for free conferencing, and just like television advertising, it goes with the territory.  For casual or personal use, most people can probably get along with it.

However, for professional purposes, it looks bad.  So if you are in charge of conferencing for your business, and your colleagues are using conferencing for sales, marketing, training, or customer support services, you are well advised to find yourself a conference company — like us — who can offer you phone conference call services that do not have those annoying ads becoming a nuisance to you and your customers.  Give us a call at 877-254-2424, and let us show you how a professional conference call service can improve the way you do business.


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Virtual PBX Service a Godsend to Small Business

Here is a fast link to our recommended Virtual PBX service. Click here.

Technology and the Internet has changed everything

Why spend thousands of dollars on a PBX system, when you can get the same thing for as little as $9 per month?  Technology has changed everything and today medium to large businesses can easily spend tens of thousands of dollars installing a phone system that organizes phone communications.  Most of the time, businesses and organizations turn to a “PBX” system which stands for “private branch exchange” which links all of the internal phones together on one network, and then, automatically connects those phones to the telephone company’s “public switched telephone network (PSTN)” and outbound trunk lines.

Cut costs 99%!  No hardware necessary to get PBX.

It is a PBX systems which enables incoming callers to hear such instructions as, “Press 2 for a company directory” or “Press 3 for customer service,” etc. With recent advances in telecommunications, you’ll be amazed on how virtual PBX services can be managed online and dramatically reduce up front and ongoing costs for businesses.  In fact, you can get a PBX service that eliminates hardware and trunk lines and can cut costs 99%!  Needless to say, thousands of businesses are converting their hardware intense networks into virtual online services.  Instead of spending $10,000 for a PBX box, you can spend $9 to set one up online.

For a small monthly fee, it is amazing what you can while transforming your business communications, including a toll free number and an unlimited number of incoming calls, routing and message taking.  Here are the features included in a virtual online PBX service:

A toll free number with unlimited incoming minutes.

Ad Tracker

After-hours Greeting / Day & Night Mode

Call Announcement

Call Block

Call Screening

Custom On-Hold Messages

Music

Dedicated Toll-Free Number

Detailed Call Reports

Dial By Name Directory

Do Not Disturb

E-mail Delivery of Voicemail & Faxes

Fax On Demand Mailbox

Extension Greeting Only

Mailbox Extension

Human Customer Support

Instant Account Activation

Instant Call Return

Live Call Forwarding

Live Call Transfer

Message Taking Mailbox Extension

Multiple Mailbox Extensions

Music-on-Hold

No Busy Signals

Online Account Management

Online Message Access

Outbound Call Blast

Personalized Greeting Options

Phone to Web Audio

PhoneMatch™Question & Answer

Mailbox Extension

Telephone/Pager/SMS Notification

Ultimate Caller ID

Virtual Calling Card

Virtual Fax

Virtual PBX Extensions

Web Center

To learn more about how an online vritual PBX service can save your business time and money, click here.